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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Analysis of the e-mailbox application of the Slovak Republic
 Štofan, Dávid ; Fortinová, Jana (advisor) ; Pour, Jan (referee)
This paper analyzes the level of life situations of a citizen of the Slovak Republic in connection with data by e-mail. One of the aims of this work is to familiarize readers with the level and availability of the systems of public administration of the Slovak Republic, the concept data e-mailboxes and provides a comparison of this area with other countries. To meet this goal, I will use the available information about data repositories in Slovakia and abroad. The main objective of this work is to describe the situation chosen from the real world (which we can understand as a service) encountered by citizens in relation to the application of a data e-mailbox in Slovakia. This service is by modeling processes analyzed in order to determine the level of friendliness in relation to the user. The reader learns how to deal with if it wants to use the services associated with data e-mail. It will then be informed on what level the user interface and functionality of the services. Our experience is a proposal for improving data e-mailbox in Slovakia, given the lessons learned from the comparison with the countries of Germany and Sweden. Contribution of the work I see familiar readers with the level of data and application availability e-mailbox Slovak Republic. Slovak citizens obtain information how to deal with if it wants to use the services associated with data e-mail Slovakia, and last but not least, I can see the benefits for the Slovak Republic, which it can use Suggestions for improving data e-mailbox in the process of development of ICT in public administration and government.
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Procedures proposal for the implementation of the CRM system in the selected segment
 Štofan, Dávid ; Fortinová, Jana (advisor) ; Pour, Jan (referee)
The aim of this thesis is to describe the procedure of the customization and implementation of SEM CRM system to the specific car company. Clarify the specifics of CRM in the automotive industry, to highlight the possible complications and risks that may occur during the process and propose a procedure to minimize the risks in consequent implementations in the future. To be able to fully understand these issues, it needs to be clarified and described in CRM (Customer relationship Management). This will be included in the theoretical part, which also includes development, architecture, solution design and implementation of CRM methodology. The practical part describes the procedures of implementation and customization of CRM into a specific car company . This section will also cover all the risks and problems that are encountered in the implementation and recommendations how to eliminate these risks.
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