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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
The Proposal of CRM for Internet Shop Through the Project
 Kovaříková, Monika ; Fiala, Zdeněk (referee) ; Zvejšková, Michaela (advisor)
The bachelor thesis searches possible solutions to CRM (Customer Relationship Management) in the company ABC, s.r.o. It focuses on satisfaction influences and customer loyalty, which results in the company profitability. This thesis provides an improvement project of current customer support state in the website.
Detailed record
The Proposal of CRM for Internet Shop Through the Project
 Kovaříková, Monika ; Fiala, Zdeněk (referee) ; Zvejšková, Michaela (advisor)
The bachelor thesis searches possible solutions to CRM (Customer Relationship Management) in the company ABC, s.r.o. It focuses on satisfaction influences and customer loyalty, which results in the company profitability. This thesis provides an improvement project of current customer support state in the website.
Detailed record

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