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National Repository of Grey Literature

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Support for Incident and Problem Management on Computer Network at University of Economics Bank, Michal ; Pavlíček, Luboš (advisor) ; Matuška, Miroslav (referee) This diploma thesis is focused on incident and problem management on computer network at University of Economics, Prague. Its goal is to study available models used in network management, analyze current status of network management support tools used at University of Economics and design and implement an application for effective diagnosis of network incidents based on this analysis. Information about network management models will be acquired from available sources -- primarily ITIL v3 and also online information published on the Web. The final part of this thesis is a fully functional web-based application which will be used by helpdesk operators to support them in finding event information in historical log files. This application will then be deployed on servers in University of Economics, Prague. Detailed record

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4	Bank, Martin

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