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Kvalita poskytovaných služeb Hotelu u Tří lvů
Miková, Veronika
Miková, V. Quality of services provided at Hotel U Tří lvů. Bachelor thesis. Brno, 2017. The bachelor thesis is focused on the quality of services provided at Hotel U Tří lvů in České Budějovice. The aim of the thesis is the compilation of draft recommendation for the improvement of quality providing services and awareness of the Hotel U Tří lvů in the South Bohemia in the Czech Republic with regard to corporate social responsibility. For the achievement of results, it has been made research by questionnaire, which was aimed to people living in South Bohemia. The result of research informs about awareness and satisfaction with Hotel U Tří lvů followed by the compilation of SWOT analysis and draft recommendation including corporate social responsibility.

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