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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
The Use of Social Services Quality Standards in Practice.
 MERTLOVÁ, Šárka
The diploma thesis deals with the topic of quality standards of social services in homes for the elderly. The aim of the presented work is to describe the importance of standards from the point of view of employees of selected homes for the elderly. The partial goal is to find out what the awareness about the quality standards of social services of these employees is. The work answered the given research questions concerning the importance of standards for employees of selected homes for the elderly and at the same time related to the awareness of these employees about the standards. To achieve the results, a qualitative research strategy, a method of questioning and a technique of a semi-structured interview were chosen. The interviews were conducted with employees from the ranks of the organization's management and with social workers. The grounded theory method was used for data analysis. The program Atlas.ti 7 was used to encode the obtained information. The results of the research showed that for employees of management of organizations standards are important documents which they can lean on while working with clients. At the same time, they perceive the fundamental influence of these documents on quality of the provided services. In contrast, interviewed social workers do not perceive the fundamental influence of standards on the quality of services provided. For them standards usually represent a time-consuming administration that deprives them of time devoted to direct care. In their opinion, the most beneficial standard is standard No. 5, in which they see meaning and benefit for working with clients. By updating the standards, these employees do not participate, they are only acquainted with the final form. These facts directly affect the awareness and opinion of social workers on the standards. The results of the research of the diploma thesis can serve as supporting material to strengthen the awareness of employees of homes for the elderly about the importance of standards.
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