National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
The influence of a tour guide personality to the tourists satisfaction
BARGER, Vít
The main objective of this work was to determine through analysis the influence of a tour guide personality to the tourists satisfaction with tourism product. The secondary objective was to determine with field research the actual quality of tour guides work and to suggest some steps to improve this quality. At the beginning of this work was studying literature and writing literature review. Then the field research was carried out. Thanks to analysis and field research, it was concluded that tour guide is one of the most important factors influencing satisfaction of tourists. Proposals of steps improving the detected quality of tour guides work were submitted and the manual for preparation of tour guides was compiled.

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