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The possibilities for securing citizen's right to work within the scope of the labour office.
Šimková, Kateřina ; Varvažovská, Pavla (advisor) ; Pavel, Pavel (referee)
The main goal of the thesis is to draft recommendation how to change or extend the scope of services of the Labour Office of the Czech republic. The proposal is made based on the results of work goals. The thesis is composed of three parts, theoretical foundations, characteristics of the environment and field investigation. The main topic of theoretical foundations are tools that the Labour Office uses for securing citizen's right to work. Thesis focuses on their characteristics, usage and legislative framework. Field investigation uses qualitative and quantitative research methods. The focus areas are informations for job seekers about services, interest among jobseekers about using specific services and the level of satisfaction with the services. Then the thesis explores how job seekers look for employment and which obstacles they face in doing so. Results and discussion at the end compare the views of job seekers and employees of the Labour Office, and at the same time in another view evaluate and compare approaches of three contact centers of Labour Office. Conclusion contains, among others, recommendations for changes and extension of services in the scope of contact centers of the Labour Office.

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