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Conflicts at work of managing nurse
BAMBASOVÁ, Radka
Nurse-manager is a person, who supervises a group of workers and is responsible for the work progress. There are always conflicts that a nurse-manager has to deal with. Most of the conflicts are of a personal character. One can divide these conflicts into intrapersonal, interpersonal, group and inter-group ones. From the psychological point of view conflicts can be divided into imagination-, opinions-, attitude- and interest-ones. The point is not in the conflict itself but in the way the nurse-manager copes with it. Choice of a right strategy can guarantee a successful conflict resolution and proper care for patients. Relationship management depends mostly on the manager personality. Also her skills and abilities matter. The goal of this paper was to find out whether interpersonal conflicts are the most common ones the nurse-manager has to deal with. The second goal was to describe the way the nurse manager leads people during conflict resolutions. The last but not least goal of this work was to find out if the nurse-manager had been skilled for the conflict resolutions before she started her job. To get data for my work I distributed questionnaires among nurse-managers from hospitals in Ceske Budejovice and Pisek. Upon collected information three hypotheses were formulated: Firstly, interpersonal conflicts are common in the profession of a nurse-manager. This hypothesis was confirmed. All conflicts depend on the people involved in the conflict. Secondly, nurse-managers pursue a democratic style of managing. This hypothesis was confirmed. Finally, nurse-managers are not fully trained for conflict resolutions before they start their job. This hypothesis was also confirmed. Most of the interviewed nurse-managers admitted that they do not know the right procedure during conflict resolutions. I would like to present my work during seminars, presentations and articles in the press. I would also like to offer my paper to the top management in hospitals where they can use it as a guide for better conflict resolution and for training purposes.
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