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Legal aspects of consumer protection when shopping online
Klofáčová, Hana ; Boháček, Martin (advisor) ; Patočka, Radim (referee)
The thesis deals with the issues of consumer protection when shopping online. The aim of the thesis is to find out what problems the consumer can encounter when shopping online, look into the options of their legal solution and finally advise consumers on how to prevent or solve possible problems. The thesis also deals with the basic obligations of the sellers, advantages and disadvantages of shopping online, institutions of consumer protection and the judicial and out-of-court proceedings. Results of a questionnaire study conducted by the author are presented at the end of the thesis.
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Specification of requirements for a new information system for complaints and claims management
Brandejsová, Kristýna ; Švecová, Lenka (advisor) ; Pokorná, Jana (referee)
The aim of the thesis is the specification of user requirements for complaints and claims management in selected company providing financial services in the Czech Republic. The first section explains the basic theoretical background in the field of process management and information systems. It is also discussed the view of complaints and claims management from customer side. The second section describes the system of complaints and claims management in the company. Based on the analysis of the process the next section specifies the user requirements for a new information system and assesses expected benefits and potential risks of implementing a new information system.
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Consumer protection in contracting away from business premises
Koksteinová, Veronika ; Horová, Olga (advisor) ; Klauz, Ondřej (referee)
Bachelor thesis deals with consumer protection, especially in contracting away from business premises. The theoretical part deal with consumer contracts, particularly contracts concluded by a distance and off-premises. Furthermore there is discussed consumer protection in contracting away from business premise in the European Union and also in the Czech republic and activities of the Czech trade inspection. The questioning in practical part research, if respondents are aware about the issue of consumer protection. In practical part, there is also processed interview with JUDr. Věra Knoblochová, Ph.D., who worked in Brusel in the issue of consumer protection. Last but not least is in my practical part statistics of the activities of the Czech trade inspection during roadshow and trades through internet.
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Consumer protection in the company Fruitisimo
Zukalová, Kristýna ; Zeman, Jiří (advisor) ; Filipová, Alena (referee)
The bachelor thesis deals with analysis of consumer protection laws compliance in the company Fruitisimo. This issue represents topical subject mainly due to widespread manipulation of customers and marketing tricks of companies with aim to sale different kinds of goods, sometimes of very low quality. Introductory part of the thesis summarizes fundamental consumer protection laws. Following part is analysis of obeying above mentioned rules in the company Fruitisimo. In conclusions the current state of consumer protection in the company is evaluated from the point of view of consumer protection laws compliance and overall consumers' satisfaction. Finally, necessary changes of the current state, concerning in particular marketing and menuboard layout are suggested.
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Ochrana spotřebitele v cestovním ruchu
Zapletalová, Jitka
Zapletalová, J. Consumer protection in tourism. Bachelor thesis. Brno: Mendel Uni-versity, 2014. This bachelor thesis deals with issuesin connection law and consumer protection in tourism. The theoretical part focuses on the definition of terms related to tou-rism and consumer protection. In the practical part is evaluated a questionnaire which is focuses on the experiences of consumer with complaints about service from travel agencies. It compares the claim rules selected travel agencies. In conclusion, recommendations are given for consumer and travel agencies.
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Travel contracts according to the new Civil Code
KARBULKOVÁ, Iveta
The topic of this thesis is: Travel contracts according to the new Civil Code. The thesis consists of two parts - theoretical and practical. The theoretical part deals with the basic terms related to the tourism and it describes the consumer protection legislation in both the Czech Republic and the European Union. In the practical part, there is an analysis of some travel contracts (including the terms of a contract) of tour operators and travel agencies located in České Budějovice. This part also analyses the results which were obtained from the questionnaires intended for the customers of tour operators or travel agencies and for the tour operators and travel agencies.
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Selected Issues of Consumer Protection
FIDLEROVÁ, Žaneta
The main aim of the bachelor thesis are suggestions to improve consumer awareness of their rights. The results of research are used there. The next aim is a research, which is focused on the awareness of respondents of theirs rights and responsibilities in consumer protection.
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