National Repository of Grey Literature 82 records found  previous11 - 20nextend  jump to record: Search took 0.01 seconds. 
Software for Online Warranty Claims
Pololáník, Petr ; Kolář, Martin (referee) ; Zemčík, Pavel (advisor)
This thesis deals with the theory of creating modern web applications. Various technologies that are commonly used are analyzed. Thesis mainly deals with creating specific application for processing Warranty Claims. The application serves as a service for eshops.
Machine reliability data collection system - design and implementation
Kurowski, Dušan ; Dvořáková, Radka (referee) ; Fiala, Alois (advisor)
This diploma thesis is engaged in a system design, which is created to be used for warranty claims data collection. The issue of the second part of this document is the implementation of the system and the description of the next analyse for warranty claims costs minimalisation.
Proposal of Changes in Supplier Ties for the Fulfillment of Production Tasks for Domestic and Foreign Customers
Turek, Martin ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The diploma thesis deals with the issue of the supplier-customer relationships in exact firm. The thesis specifies links between company and her significant suppliers with focus on the fulfillment of quality and delivery terms. It containts the results of material components, which leads to removal of customer reclamation process.
System of quality management in company and management of complaint
Urbanová, Lucie ; Benda, Jaroslav (referee) ; Bartes, František (advisor)
This master’s thesis deals with system of quality management and its applications in Tyco Electronics EC Trutnov, s. r. o. company. The practical part is focused in management of complaint and implementation of costs of quality monitoring.
The Reverse Logistics in Selected Company
Nečasová, Sára ; Skřehot, Tomáš (referee) ; Milichovský, František (advisor)
The thesis deals with reverse logistics in the manufacturing company German Motor Parts CZ, s.r.o. Based on the theoretical background, it carries out research and analysis of the company's activities from the logistics perspective. It examines reverse logistics activities, such as complaints and waste management, as well as conventional logistics activities from purchase to dispatch. The aim of the thesis is to suggest corrective measures that will lead to an improvement of reverse logistics in the company.
Quality Control and Control of Complaints in the Company
Krčálová, Jana ; Kypr, Daniel (referee) ; Bartes, František (advisor)
This masters thesis deals with the current state of quality control system and control of complaints. Based on the information obtained from the analysis of the current situation in the company there is proposal of options and methods for quality improvements and control of complaints in the distribution process.
The Reverse Logistics in the Selected Company
Burešová, Petra ; Kuba,, Karel (referee) ; Milichovský, František (advisor)
The bacheor thesis deals with reverse logistics in the selected company. Based on the theoretical background, it carries out research and analysis of the company's activities from the logistics perspective. It examines reverse logistics activities, such as complaints and returned goods, as well as conventional logistics activities from purchase to sale. The aim of the bacheor thesis is to suggest corrective measures that will lead to an improvement of reverse logistics in the company
The notification of lack of conformity and consumer remedies in contracts for the sales of goods
Dvořáková, Anna-Marie ; Flídr, Jan (advisor) ; Čech, Petr (referee)
The notification of lack of conformity and consumer remedies in contracts for the sales of goods Abstract This thesis analyses the notification of lack of conformity and consumer remedies in contracts for the sales of goods. This thesis aims to analyse the provisions of Act. No. 89/2012 Coll., Civil Code, and Act. No. 634/1992 Coll., Consumer Protection Act, including recent amendments by Act. No. 374/2022 Coll., which entered into force on 6th January 2023, and reacted to some problematic practical issues. These provisions will be compared to corresponding provisions of Directive (EU) 2019/771. The first chapter of this thesis focuses on provisions of Civil Code regarding consumer remedies for the lack of conformity. Individual sections of this chapter describe requirements for conformity, exceptions from lack of conformity, the remedies which a consumer is entitled to, and the hierarchy of these remedies. Furthermore, the notification of lack of conformity is described according to sections 1922 and 2165 of Civil Code. The recent amendments regarding the liability of the seller for any lack of conformity existing at the time of delivery are also described. Furthermore, the thesis deals with the obligation to notify, according to which the consumer has to inform the seller of a lack of conformity within a...
The Study of Internal Complaint Processes in the Selected Company
Vondálová, Marcela ; Entlerová, Lucie (referee) ; Milichovský, František (advisor)
The thesis deals with the study of internal complaint processes in a selected company. It defines bottlenecks in internal complaint processes, and based on them, solution options are proposed that would lead to the improvements of selected processes.
Ochrana spotřebitele v cestovním ruchu
Zapletalová, Jitka
Zapletalová, J. Consumer protection in tourism. Bachelor thesis. Brno: Mendel Uni-versity, 2014. This bachelor thesis deals with issuesin connection law and consumer protection in tourism. The theoretical part focuses on the definition of terms related to tou-rism and consumer protection. In the practical part is evaluated a questionnaire which is focuses on the experiences of consumer with complaints about service from travel agencies. It compares the claim rules selected travel agencies. In conclusion, recommendations are given for consumer and travel agencies.

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