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Satisfaction of the Customers of the Home for the Aged Humpolec with the services rendered.
JAKEŠOVÁ, Lucie
The aim of a research in this graduation work was to find out how the clients of the Home for Seniors in Humpolec are satisfied with providing this social service. The target was mainly to map areas which are considered problematic by the social service users themselves. The Home for Seniors has resides in a building not originally determined for these purposes since 1962. The Home is currently trying, as many other institutions of social services, to comply with social services quality standards in unsuitable architectural conditions. Despite the users themselves gave their satisfaction with providing the social service, the research also resulted in listing a few problem areas. It was mainly the area of public services availability. Major reasons of respondents dissatisfaction in this area were architectural barriers that make their full participation in everyday life impossible. Another problem areas were keeping privacy on users rooms, mainly at moments of carrying on personal hygiene, approachability of sanitary facilities from users rooms, and to a less extent an area of meals or coexistence. I expected areas of meals and accomodations to be the most urgent of the services provided. Although my assumption was wrong, according to the results of the performed research, certain problems in this area may be taken into account. The results of the research also indicate that improvement in the users satisfaction with the services provided would require bigger system changes, that are nowadays unfortunately impossible from many obvious reasons. However, in the future is possible to expect the area of residential social services to undergo transformation in harmony with social services quality standards towards the services of better quality and higher evaluation.
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