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The ethical dimension of quality inspection in social services
BICKOVÁ, Lucie
The final thesis is focused on problematic question of social services quality inspection. First part of the thesis aids on conception of quality in context of social services. This part also describes development of social services and their practical use in law system of Czech Republic. We can also find description of inspection methods and their system. Third charter is mainly focused on dimension of inspector's ethic codex. It is aiming on systems of values, professional ethics, ethic codex and education of inspectors. Last and main chapter is trying to explain problematic areas in actual and real conditions of inspection process. Chapter contains suggestions with several solutions. Thesis uses and combines all collected data from verified sources, specialists external inspectors.
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Quality Standards for Social Services and their Implementation in Residential Senior Care
KUČEROVÁ, Ludmila
A Genesis and formulation quality standard for social care is related to demographic trends and were going in context with community planning. Specific requirements are assigning for residential senior care. An implementation quality standard was accomplished in institution ``Domov pro seniory sv. Jiří v Plzni{\crqq} (DSJ), that provide residential social services for senior citizens. In DSJ was created governance documentation ISO 9001 compatible in intranet environment and requirements of standards was performing in processes. This change was connected with deep transformation in staff behavior and knowledge. Success was verified by internal audit, witch was served as training for quality inspection as well. Quality standards implementation was improved client satisfaction, but last not leased was increased education costs. Documented knowledge of this project is applicable as best practices for similar service providers.
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The Quality in social services and its control
Šišperová, Veronika ; Krebs, Vojtěch (advisor) ; Průša, Ladislav (referee)
The new law about social services, that is effective since 1st January 2007, brought series of changes into the Czech social services system. These changes should contribute to modernizing and improving the quality of provided social services. Improving of the quality happens via implementing standards for quality in social services, that are sets of measurable and verifiable criteria. Verification of completing standards runs at the place where social services are provided and it is called quality inspection. Graduation theses analyses three runs of testing inspections, that proceeded in 2002, 2004 -- 2005, 2006 -- 2007 in the Czech Republic. Analysis evaluates the best and the worst completed standards, regional location of providers, where there the inspections were performed, and general fruitfulness of providers of social services at inspection. There are mentioned recommendations, which came out of the inspection analysis.
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