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Profesní návštěvník a jeho segmentace ve městě Brně
 Dudíková, Simona
The subject of the bachelor thesis is to determine the extent to which client segmentation has changed in cooperation with Quality Hotel Brno after the COVID-19 pandemic. The thesis focuses on changes in customer behavior and requirements before and after the COVID-19 pandemic, and compares the development of prices during these two periods. It also identifies threats and risks associated with consumer behavior in terms of late and early bookings, and consumer behavior during their stay, such as increased use of energy and preference for additional and larger breakfasts. The thesis consists of a literature review on customer segmentation and tourism from the perspective of the South Moravian Tourist Board. This is followed by an analysis of profesní client behavior before and after the COVID-19 pandemic. Data will be obtained through questionnaires and interviews with the management of Quality Hotel Brno. The conclusion is dedicated to summarizing and providing recommendations based on the survey.
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