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Providers of social services for families with children.
DVOŘÁKOVÁ, Vendula
The aim of this thesis is to determine user satisfaction with the offered services in the selected facilities of social services for families with children. In the practical part of the thesis, qualitative research, personal interrogation and a semi-structured interview have been applied. Using the Registry of Providers of Social Services of the Ministry of Labour and Social Affairs, a research sample from the South Bohemian Region was selected. Permission to interview communication partners was granted by a facility of social activation services for families with children and by shelter for mothers with children. The complete reserach sample was covered by ten communication partners, six of them from the first mentioned facility, the remaining from the shelter. The interview for practical part of this thesis contained 19 questions with the aim tofind out how satisfied the users in the mentioned facilities are. Collected data were evaluated by means of open coding method, i.e. data were grouped into individual cathegories to reach better clarity. Research indicates that all communication partners are satisfied with social services for families with children and they can recommend them also to other individuals being in a similarly difficult life position they are not able to solve on their own. This bachelor thesis can serve as a feedback for providers of social services for families with children from their users and at the same time it could lead to eventual improvement of social services. Furthermore, it could be a guide for potential applicants for these social services, so that they know where to look for assistance and what to expect from these facilities of social services.

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