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Perception of health insurance companies in the South Bohemian Region
HYKOVÁ, Michaela
In my thesis, I deal with the issue of perception of health insurance companies in the South Bohemian Region. That is, how South Bohemian citizens perceive health insurance companies and whether they are satisfied with the services that health insurance companies provide. In the theoretical part, I present basic information about public health insurance system in the Czech Republic. I mention the history of health insurance evolution, its systems, and principles of its operation. I also deal with legislature which is the cornerstone of this system. Most of the laws were passed in the 1990?s when the Czech Republic began to develop the current version of health insurance. Since its inception, these laws have been amended several times. Public health insurance system in our country is based on the Bismarck model, which is based on the existence of multiple health insurance companies and contractual relationships between health insurance companies and health care facilities. Furthermore, the theoretical part refers about health insurance companies as such, whose activities are governed by Act No. 551/1991 Coll., on the General Health Insurance Company, and Act No. 280/1992 Coll., on departmental, professional, occupational and other health insurance companies. The practical part describes the results of my research focused on the aforementioned issue of perception of health insurance companies in the South Bohemian Region. The results have been obtained through quantitative analysis. The method of questioning, the technique of questionnaires, was used. In this research, two of three assumed hypotheses have been confirmed. The research shows that health insurance clients in the South Bohemian Region are satisfied with local and time availability of their health insurance company subsidiaries. Furthermore, the research carried out shows that citizens respect the opinion of their general practitioners on the selection of their health insurance company. In contrast, what good (preventive) programs health insurance companies offer is not crucial for citizens when selecting a health insurance company. The knowledge gained can form the basis for further research, but it can also serve to health insurance companies themselves to improve their services. The issue of health care and health insurance companies is still a topic of current concern, both in the political field and for the general public.
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