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Statistical investigation of selected emergency call parameters
VLKOVÁ, Kristýna
The diploma thesis is focused on the activity of the EMS dispatch centre of the Emergency Medical Service, which represents an element of critical infrastructure and is also a part of the Integrated Rescue System. This work deals with the functioning of the Medical Rescue Service, its structure, legislation, crisis preparedness, cooperation with other members of the Integrated Rescue System in case of emergencies and crisis situations. In the research section, a statistical survey of measured data of selected parameters (causes, degrees of urgency) of 155 emergency line calls of the relevant region was used along with logical and empirical methods of applied quantitative research, Hypotheses about normality of the selected parameters were confirmed. Hypothesis about the correlation dependence of the selected parameters was rejected. During the survey, the most common acute problems of callers were identified. Calls were stratified according to the degrese of their urgency according to the valid legislativ. The results of this work can be used to raise awareness of the general population in this field. At the same time the collected data can provide a platform for further research.

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