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The contentment with nursing care at children´s department from the view of a person accomplanying the child
MRÁZOVÁ, Iveta
Satisfaction monitoring is one of the indicators of quality of provided care. The quality of nursing care provided in hospitals has been largely discussed recently. For many health care facilities the patients´ opinion is crucial for the nursing care evaluation and represents a feedback for the nursing staff. The objective of my thesis was to examine opinions of persons accompanying child patients in hospital on the nursing care quality. I set three hypotheses: The first hypothesis is {--} persons accompanying child patients in hospital are satisfied with the care, the second states {--} persons accompanying child patients in hospital are satisfied with communication with the nursing staff in a paediatric ward and the third hypothesis suggests that persons accompanying child patients in hospital are not satisfied with the paediatric ward equipment. The research sample was formed by persons accompanying child patients in the Český Krumlov hospital,Inc. Those persons were staying is hospital together with children during their hospitalization. The research was conducted in the paediatric ward of the Český Krumlov hospital,Inc. by the questionnaire method. The research took place in January, February and March. I analysed data obtained from 69 filled in questionnaires. The data analysis shows that persons accompanying children in hospital were satisfied with the care provided {--} the hypotesis I is confirmed. The persons accompanying children in hospital were also satisfied with communication {--} the hypothesis II is confirmed, and they were satisfied with the paediatric ward equipment {--} the hypothesis III isn´t confirmed. The results of my research will be given over to the Český Krumlov hospital, Inc. management, primarily to the Chief Nursing Officer of the Hospital, to the Chief Physician and to the Senior Nurse Manager of the paediatrical ward. The results may serve as a feedback and an expression of respect for the quality of nursing care in the paediatric ward in the hospital Český Krumlov,Inc.
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