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Emergency calls and mutual comunication among Operation centres of the basic bodies of the Integrated rescue system.
LEBEDOVÁ, Klára
Due to the increasing number of threats, which daily affect and endanger human lives and health, is proportionally increasing the need for their protection. The society is characterized by its development, adjustment and by effort to improve all areas of life priorities are especially life and health. Cooperation and the need for it in fighting different events have resulted in urge for a collective legislative protection. Integrated rescue system cannot be understood as a firm institution, instead as an expression of rules of cooperation, and as a tool for cooperation and coordination of its bodies. Emergency events which stroked Czech Republic, whether it was a serious floods, windstorms, mass road accidents or disruption of public order, putted emergency preparedness of Integrated rescue service bodies to the test and brought the attention to the problematic areas in overcoming those events. Primary part in response to a request for assistance play Operational center of Integrated rescue service main bodies. Emergency call is one of the fundamental element of being notified of the emergency situation and requesting the assistance from IRS bodies. Through this service is provided protection of basic human rights: protection of life and health, acceptable environment and asset protection . In the beginning of the theoretical part of the thesis are specified IRS terms and operational management issues on a level of IRS operational centers. Further is mentioned system of receiving emergency calls and historical development of emergency call centers of 112. The next chapter describes how to ensure interoperability in the operational management of IRS. The main objective of the thesis is to show the importance and benefits of implementation of the Project of the IRS information systems and in the same time point out the resulting quality of services provided to the population. Also the evaluation was conducted of the environment in receiving the emergency call and communication of IRS before and after the implementation of the Project. The practical part is further supplemented by surveys of tables, graphs and photos that inform about the current technical state of operations centers and an overview of cooperation of the Integrated rescue system. The obtained results were processed in SWOT analysis, which clearly describing the status of operational management before and after the introduction of information centers of IRS. Surveyed group of operational centers of IRS main bodies was limited to the environment of the Integrated rescue system in the South Bohemian Region. The results show that the introduction of the Project of the IRS information systems within the IRS Integrated Operational Programe is to improve cooperation between operational centers of the IRS main bodies and at the same time increase the standard of services provided to the population. The results will be beneficial as information material for each body of the IRS, it can serve as a tool increasing awareness among the public about emergency calls. The thesis will be used as study material and also for internal use of Fire and Rescue Service of the Czech Republic.
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