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National Repository of Grey Literature 3 records found  Search took 0.01 seconds. 
Issues of Online Crisis Intervention and Councelling at Child Line
 Horáčková, Irena ; Dvořáčková, Hana (advisor) ; Sekot, Jaroslav (referee)
The goal of my bachelor thesis is to map and introduce the possible forms of online help by organizations dealing with telephone crisis intervention in the Czech Republic. The theoretical part is mostly based on Czech (specialized) literature supplemented with knowledge of foreign literature. On this base the themes of crises and crises intervention and help are generally introduced. Also more specific themes of online communication and possibilities of providing support through online communication systems are dealt with. As a part of this thesis the ethical issues of working with the client and the theme of quality of services provided are mentioned. The practical part is mainly concerned with the comparison of online help provided by the specific organizations and by the Safety Line. The research was made on the bases of quantitative principles using a structured questionnaire. It is primarily focused on the practical functioning of providing services and then of what nature the client's contacts actually are.
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Issues of Online Crisis Intervention and Councelling at Child Line
 Horáčková, Irena ; Dvořáčková, Hana (advisor) ; Sekot, Jaroslav (referee)
The goal of my bachelor thesis is to map and introduce the possible forms of online help by organizations dealing with telephone crisis intervention in the Czech Republic. The theoretical part is mostly based on Czech (specialized) literature supplemented with knowledge of foreign literature. On this base the themes of crises and crises intervention and help are generally introduced. Also more specific themes of online communication and possibilities of providing support through online communication systems are dealt with. As a part of this thesis the ethical issues of working with the client and the theme of quality of services provided are mentioned. The practical part is mainly concerned with the comparison of online help provided by the specific organizations and by the Safety Line. The research was made on the bases of quantitative principles using a structured questionnaire. It is primarily focused on the practical functioning of providing services and then of what nature the client's contacts actually are.
Detailed record
Analysis of documentation and help authoring tools
 Libík, Jakub ; Buchalcevová, Alena (advisor) ; Tichý, Vladimír (referee)
This work offers essential overview of the area of documentation and online help, suggests the tools suitable for their production and outlines the possibilities of their use. Document is divided into three sections. First part acquaints the reader with the term documentation, its purpose, particular kinds, structure and stages of development. It shows the difference between the rigorous and agile methodology used for its creation and finally presents the position of the author of documentation and describes prerequisites for the successful documentator. Next chapter deals with online help, shows its purpose and characteristics of particular kinds. Then the division of the means of help creating is listed, namely graphic elements, help systems and web help. The last part includes the analysis of documentation and help authoring tools. It contains the description of procedure used for analyzing, categorization of discovered tools and criteria for their selection. General description, fundamental parameters, overview of main functions and the evaluation of possibilities of usage and combination with other applications are listed for each tool. Finally the analysis results are summarized and the area of particular tool usage is suggested. This work should help the reader with orientation in available tools for documentation and help authoring and offer the guidance in selection of particular solution.
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