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The role of a medical nurse in the hospital department's run
KRÁLOVÁ, Mirlinda
This bachelor thesis is focused on a role of a ward nurse during the performance of a ward. The focus is on specifics of the ward nurse's work, the pre-qualifications before obtaining this job and way how ward nurse solves conflicts on the ward in particular. The current ward nurse's work includes mainly administrative work, medical team leadership and responsibility for the performance of the whole wards and the quality of treatment. Ward sister is the first manager line. The theoretical part of this thesis deals with history of nursing; the main task of nursing, which is the complexity and systematic work to satisfy biological, psychological, social and spiritual needs of a treated person. Next, it is focused on the profession of a general nurse and the nurse's role. The largest part is dedicated to a ward nurse, who is a leading worker of whole nursing unit and is a direct subordinate to the nurse in charge. This nurse performs a highly specialized nursing care, organizes and does directive activity. A ward nurse leads her own nursing team. Furthermore, it is necessary to mention the chapter of Presumptions of ward nurse and her manager skills, which contains sub-chapters dealing with organizing, controlling and leading, planning, checks and time management. The necessary part is also a chapter dealing with communication. Communication plays an important role in lives of many people. A ward sister applies this several times; because it is a key part of her occupation and it belongs to her most important attributes. For this bachelor thesis, there were three aims set: 1. Find out the specifics of ward nurse's work. 2. Find out how a ward nurse solve conflicts in her work environment. 3. Find out the presumptions for a ward nurse's performance. Three research questions were asked: 1. What are the specific features of a ward nurse? 2. What ways does a ward nurse use to solve work-place conflicts? 3. What skills does a nurse need to become a ward nurse? The empiric part of this thesis is worked out in a quantitative method, in a form of half-structured dialogue. The dialogue was carried out based on pre-prepared questions with 8 ward nurses. Of those eight, four ward nurses were 4 from surgical fields and four from intern fields. During the analyses a method "paper and pencil" was used. Processed results were divided into categories and subsequently into sub-categories. To summarize, it is possible to say, that to be nominated as a ward nurse, it is suitable to have not only a long experience and practical knowledge, but also in respect to the medical development and the health a university degree is suitable or a particular field specialization. During conflict solution at the ward, it would be suitable to involve or at least inform the nurse in charge, even if it is "only" a staff problem. This way some misunderstandings can be avoided. The results show some imperfections in communication. This bachelor thesis might serve as a resource to prepare seminars for wards, which would concern conflict solving.
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