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Communication of nurse with patient in connection with colonoscopy
NĚMEČKOVÁ, Jana
The main aim of this work was to map the issue of nurse communication with a patient undergoing colonoscopy. Based on this goal, three research questions were set out, which had the following wording: What communication do patients expect before the colonoscopy?; How do patients undergoing colonoscopy evaluate nurse communication?; What feelings do patients experience in colonoscopy? In order to elaborate the empirical part of this thesis, the qualitative research methodology was chosen, which was realized by the technique of semi-structured interview with the patients who underwent colonoscopy. The research group consisted of nine patients who underwent either an outpatient examination or hospitalization in the wards. The interviews were conducted on the basis of 18 prespecified questions. Some of them were enhanced with supplementary questions, appropriately developing the considered issue. All interviews were recorded using audio recording, cleaned from padding words and transcribed. Subsequently, they were processed by open coding method using the "pencil and paper" technique. The results are presented in the form of categories and subcategories. The first category is focused on patient expectations and is divided into three subcategories in which the informants expectations regarding the information, communication and medical staff attitude are recorded. The second category focuses on information related to colonoscopy. In the third category, feelings experienced in connection with colonoscopy are recorded, and this category is further subdivided into four subcategories. The last, fourth category, is nurse communication from a patient perspective, which includes two subcategories. The results of the research revealed differences between patient expectations and nurse communication. Further, the feelings perceived by the informants before, during and after the examination were revealed. According to the information obtained, the informants were most often afraid of the pain and the course of the examination. They were rather satisfied with the nurses' communication. This bachelor thesis provides an insight into the issue of nurse communication with a patient undergoing colonoscopy, its shortcomings, but also positive aspects. The whole issue is observed from the patients´ subjective point of view and their needs, which makes the results of the work useful to both healthcare professionals and lay people.
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