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Influence of a professional health clown on a sick child.
KNĚŽÍNKOVÁ, Anna
The thesis deals with the characteristics of professional medical clowns' work. The description of theoretical knowledge contains a brief history of the medical clowning tradition in the world, and within the Czech Republic. Furthermore, the hospital clowns' role, and their professional and personal traits are described as well. The theory of therapy by laughter and the hospital clowns' influence on hospitalized children are also described within the thesis. The practical section of the thesis summarizes the results of the conducted research, a part of which was an active observation of medical clowns at their actual work, a structured interview, and an open-end question questionnaire.
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Aspects of social communication with clients in crisis situations
DIVIŠOVÁ, Milena
The aim of this thesis is to resolve conflicts in crisis situations. The topic will be addressed from the perspective of negotiating parties. Bachelor thesis in theoretical part will deal with the various concepts of selected issues, crisis negotiation, as part of a specific crisis communication, specifics of various crisis situations, tasks negotiator, negotiation and training. It also focuses on extremely complex a serious communication activities associated with overcoming a difference of opinion in the direction of the agreement, respectively. Solve hostage situations to provide guidance on how to survive through appropriate communication. The practical part deals with the number of cases handled negotiations in practice for the years 2007-2013 in the South Region, based on statistical data, followed by an analysis of communication -intensive situations where through individual case studies examining the typology of crises, typology of individual perpetrators, their motivation, mental state instead of negotiating, the first contact with the negotiator, critical moments in the negotiations, a way to end the incident and in the end the author formulates the most important principles in negotiations communication management practices in crisis situations .
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