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National Repository of Grey Literature 1 records found  Search took 0.00 seconds. 
The role of trust during online shopping
 KRÁLOVÁ, Tereza
This bachelor thesis examines the importance of trust in online shopping in the Czech Republic. The aim is to analyse consumer shopping behaviour and propose measures that have the potential to increase shopper trust. The form of a questionnaire survey is used to find out whether the trustworthiness of customers influences their purchase. The thesis is mainly concerned with e-business, commerce, factors influencing buying behaviour and especially trust in this environment. The practical part includes the processing of questionnaire survey data. The questionnaire is designed to be suitable for all age groups and is aimed at consumers who shop through e-shops. The questionnaire is sent to 100 respondents and the aim is to get as much information as possible on how trust is important when making a purchase. Whether the look of the site, reviews by others and other factors are important to them. The intention is to get as much experience and opinions as possible from respondents in different age categories. The result of the work is a recommendation to a particular e-shop that lead to increased trust among consumers.
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