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National Repository of Grey Literature 1 records found  Search took 0.00 seconds. 
ServiceNow Development Tools
 Paulech, Matej ; Šlajchrt, Zbyněk (advisor) ; Janeček, Jakub (referee)
The topic of this paper is creation of new ServiceNow development tool. ServiceNow is cloud based IT service support management tool. It is widely customizable, mainly by creating scripts. The problem is that scripts are created via web browser, which is not very user friendly. The main goal of this paper is to design better solution for creating scripts in ServiceNow and implement it for selected integrated development environment - Eclipse. Created development tool should support these operations - checking out scripts from ServiceNow to local workspace, editing them in special editor, updating them to newest version and committing them back to ServiceNow with check that work of some other developer is not overwritten. The main contribution of this paper is created ServiceNow development tool that provides better user experience than existing solutions. This paper is only start of development. It will continue in the future.
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