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National Repository of Grey Literature

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Kvalita služeb a spokojenost návštěvníků v turistické destinaci Pec pod Sněžkou Zemanová, Natalie Zemanová, N. Service quality and visitor satisfaction in the tourist destination Pec pod Sněžkou. Bachelor thesis. Brno: Mendel University in Brno, 2023. This Bachelor thesis deals with quality of service and satisfaction of visitors in the tourist destination Pec pod Sněžkou. Basic concepts from the issue of ser-vice quality and satisfaction of visitors are defined and the current state of the destination as well. The work includes a semi-structured interview with a repre-sentative of the municipality of Pec pod Sněžkou and a questionnaire survey on the service quality and overall satisfaction of visitors. Its evaluation was carried out using statistical methods and recommendations are then made on how to in-crease the quality of services and thus the overall cooperation of visitors. Detailed record

Hodnocení kvality služeb cestovního ruchu v destinaci Moravský kras Pernicová, Monika Pernicová, M. Evaluation of the quality of tourism services in the Moravian Karst destination. Diploma thesis. Brno: Mendel University, 2023. The diploma thesis is focused on the evaluation of the quality of tourism services in the Moravian Karst destination. The aim of this work is to identify individual factors that influence the satisfaction of visitors to a given destination using regression analysis. Primary research was conducted using a questionnaire survey at the destination with individuals. The essence of the research was to obtain data for further processing using regression analysis. On the basis of the obtained outputs, proposals and recommendations are formulated in the field of tourism service quality for entities operating in the destination. Detailed record

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