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Quality Management in an Selected Social Organization
SEDLÁČKOVÁ, Michaela
The bachelor's thesis is focused on ways of managing and ensuring quality at a selected organization in the social field, specifically in a home for the elderly. In the Czech Republic, the population is aging, human life expectancy is increasing, and the proportion of seniors is increasing. For these reasons, ever higher demands are placed on the provision of quality social services for the elderly. The quality of home for seniors is primarily determined by the satisfaction of home users, but also by many other tools. Despite the fact that ensuring the quality of service provision is very exacting, there are several ways for employees to achieve quality services. It is up to the workers to combine the provision of quality services and at the same time create such conditions that will enable seniors to remain as self-sufficient as possible. The theoretical part defined the basic concepts which are closely related to the topic of the work. In the practical part, the main research question concerning management methods and quality assurance in the May Home for the Elderly in České Budějovice was answered. Furthermore, constituent research questions concerning Quality Standards in social services introduced in the given social facility were answered. The results were obtained by a qualitative research strategy, a method of secondary data analysis and questioning. The chosen technique was semi-structured interviews, which were conducted with the director and social worker of the May Home for the Elderly in České Budějovice. The results of the research represent mainly the diversity of tools and methods for managing and ensuring the quality of services in a specific home for the elderly. These methods start with certified concepts and end with often neglected supervision and professional education and training for employees. The results of the practical part also represent a developed SWOT analysis and analysis of Quality Standards of Social Services. These analyses were compared and then the proposed recommendations and feedback for specific organizations emerged.
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