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Travel agreement
KRATOCHVÍLOVÁ, Aneta
A primary aim of this thesis is to analyse travel agreements of tour operators and travel agencies, in respect of their general terms and also the forms themselves. Besides this main purpose there are two additional ones - to research how the customers are successful in clearing their complaints about services provided to them (in case of the justified complaints) and to find out how the customers pay attention to control their personal data contained in the travel agreements and also how carefully they read general terms and conditions. All the mentioned aims have been achieved. The thesis includes two working hypotheses that were disproved after having got the respondents'answers.
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Dealing with complaints according to consumer contracts
DRBOHLAVOVÁ, Magdaléna
A consumer is not educated enough when it comes to the question of protecting his/her rights and he gathers information at random and according to his own needs. Only a minimum of consumers is informed about state institutions or citizens associations that cover this area. Also a minimum of consumer would turn to one of the state institutions or associations in case of an unsuccessful complain. More than a half of consumers claim not to be sufficiently informed about the return policy of the particular shop, but on the other hand a larger part of consumers is not interested in the return policy at all. Consumers mostly complain about goods with value higher than 1000 CZK, so more valuable things. They don?t bother with complain about goods with lower value e.g. chemist?s goods or groceries. Most of the time the complaint is dealt by repairing the good, followed by replacing it and in the last place is price reduction. Majority of small as well as big shops does not offer lending of similar product for the time of dealing with the complaint. Almost every one of the respondents welcomes a notice regarding the early handling of the complaint. In case of an unsatisfied result of the complaint the consumer tries to communicate with the seller further more. The same procedure is with the small and big sellers. The consumers almost do not look for the help with the state institutions or citizens associations although these institutions are willing to help and communicate with consumers.
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The European Ombudsman
Eiglová, Kateřina ; Grmelová, Nicole (advisor) ; Dymáčková, Pavla (referee)
The aim of this thesis is explanation the role of European ombudsman. The first part of this thesis describes history and development of European ombudsman, including legal bases. In the second part it aims to activities of European ombudsman, and define ombudsman authority. In this part is also description of the European Code of Good Administrative Behaviour, one of the most important documents for ombudsman. The third part is focused on complaints, the most frequently complaints. In this part is for completeness add graphs and tables, for better idea. The last part describes the case of own- initiative inquiry, it is the case from year 2011. This case deals with human rights.
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The European Ombudsman
Warchalová, Kamila ; Grmelová, Nicole (advisor) ; Chvátalová, Iva (referee)
The aim of this thesis is to introduce the role of the European ombudsman by describing the history of this office and the legal bases defining its competences. It also defines his relationship towards the European citizens and towards the various institutions at the European level. This thesis is focused on the description of the mechanisms of inquiries of the European ombudsman and on the characterization of various fields of these inquiries and also on more detailed description of the initiation, progress and conditions necessary for the successful conclusion of the case. Finally, this thesis deals with a specific own-initiative inquiry closed in 2011 as a demonstration of the work and achievements of this institution. Mainly English primary and secondary sources are used in this thesis. The sources basically consist of the Treaties on the European Union, the European Ombudsman's annual report, his publications, various articles on this subject or other Internet sources.
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Consumer protection on the footwear market
Šimková, Jana ; Horová, Olga (advisor) ; Součková, Veronika (referee)
This bachelor thesis is devoted to the consumer protection on the market of shoes. The aim of the thesis is to analyse consumer's knowledge in the field of shoe complaints, to explore their preferences when buying shoes, and find out their experiences with byuing shoes or else making a complaint about shoes. The secondary aim of this thesis is to find out the knowledge and experiences of the sellers on the shoe market. The consumer research was obtained by the method of questionnaire survey and the questionnaires were to the consumers mostly sent by the electronic mail. The seller research was obtained by the method of questionnaire surfy too, and was completed by observing. From the made market research follows, that the most of the consumers have ever made a complaint about shoes and only some of them know their rights, that belong to them from the law. The choice of the shoes is mostly determined by it's comfortableness, and the brand of the shoes is for the consumers choices only a little important. Not all shoe sellers did prove the knowledge, that they, as specialists in the shoe branch, should have had, and the behavior of the consumers, when making a complaint about shoes, showed up to be not always completely correct.
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European ombudsman
Sobotka, Filip ; Grmelová, Nicole (advisor) ; Chvátalová, Iva (referee)
This bachelor's thesis deals with the institution of European ombudsman. The paper focuses on general description and definition the office of ombudsman. Then it investigates briefly its historical development and typology. Further it carries out the analysis of the primary law of the European Union and other implementary regulations with the aim of summarizing legal basis of the European ombudsman. Last but not least it deals with the procedures including the election and end of the function, course of procedure and powers enumerate by law. Finally, the paper analyzes a specific case in order to show how the institution works. The sources of the thesis were particularly legal rules, both Czech and foreign literature and the actual website of European ombudsman. The aim of this thesis is clarify institution of European ombudsman with the accent to legal basis, procedure and method which we all are able to use.
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Non maintenance obligations
PRAŽÁKOVÁ, Lenka
The bachelor thesis deals with the child support, and in particular the child support parents to children. The theoretical part describes some of the basic concepts, discusses the social function of maintenance, describes the impact of divorce on children, lists the types of maintenance on the creation, modification, termination and child support of parents to children and further defines the scope of child support. Subsequently, the paper deals with the recovery of maintenance and performance penalty. The practical part is finding reasons non-maintenance, non maintenance impact to the beneficiaries, how they differ or agree the views of professionals and how they may be specialist beneficial in preventing the offense of neglecting child support. Respondents, experts from the prison, Probation and Mediation Services and agencies involved in criminal proceedings.
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Production order as an accounting case
ZBORNÍKOVÁ, Lenka
This thesis explains the theoretical knowledge of the methodology of accountancy in the working environment. It refers to the resolution of accountancy transactions in the production order from engineering industry. It describes how to register events of product manufacturing in accountancy. The essential objective of this work is to asses whether a particular manufacturing order has a economical and strategic importance for a company. The theoretical part is based on familiar information from marketing, accountancy, Czech legislation and the usage of accountancy software program SAP. Together with manufacturing program Oracle. The practical part describes the company for which the manufacturing order is carried out. It deals with individual phases of the work processes. The accountancy diary is set together with the use of intradepartmental applications in the software setting of SAP and Oracle. The final part of this thesis explains a complex estimation of the production, complaints procedure and possible financial problems for this particular manufacturing order.
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Choisen problems of the consumer protection
HUML, Jan
The main aim is to determine consumers' awareness of their rights in the area of consumer protection. Secondary targets are to explored the reason of ignorance of law, determine consumer satisfaction with consumer protection and design measures to improve the situation.
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