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The work of Paramedic from perspective of patients
PETRLÁK, Jakub
The initial part of this bachelor thesis gives a brief survey of the history of emergency medical services. The following section deals with paramedic education and the possibilities of further paramedic education, whether in the form of a follow-up master's degree or further specialization after graduation from university. Attention is also given to individual character traits of paramedics and the prerequisites for this profession. I explore the various types of difficulties paramedics may encounter during their professional careers. I also deal with the negative effects of the profession on the paramedics in the form of burnout syndrome and its phases. The aims of this thesis include finding out how patients generally perceive the work of paramedics, whether patients have possibly gained negative experience in contact with paramedics and also how the patients' views of this profession were affected by the Covid 19 pandemic. For the research part, qualitative research was chosen, using semi-structured interviews consisting of 15 questions. Five respondents were chosen for research in this thesis, with regard to their age and education. Data collection took place in February and March 2022. Before starting the research, the respective respondents were contacted and asked whether they agreed to participate. They were informed in advance that their personal data would not be disclosed. Following their consent, their interviews were recorded on a voice recorder. After conversion into written text files, the original recordings were deleted. After the research has been completed and the collected data processed, I came to the conclusion that all the initial research questions were answered and the research goals were met. I have found that, except for a few situations, the view of the ambulance service and paramedic work is generally positive. In one of the five cases, the negative experience of paramedic work was prompted mainly by the crew's behaviour, not by an impression that the crew did not know what to do. The research also revealed that the paramedic profession is associated mainly with ambulance service, rather than hospital emergency departments or anaesthesiology and resuscitation departments.
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