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Analysis of the complaint process and implementation of quality control and improvement tools in chosen organization
 Tesař, Pavel ; Hykš, Ondřej (advisor) ; Malý, Jan (referee)
The essence of this diploma thesis is the implementation of the analysis and evaluation of the complaint process of chosen organizations in the automotive industry. Using quality control and improvement tools, root causes of ineffectiveness of the process and the high number of customer complaints are identified. Diploma thesis provides a designed method of implementation of quality control and improvement tools in practice. This designed method is aplicable to reduce the overall number of complaints through the identification and elimination of the root causes of complaints related to selected manufacturing process of organization.
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