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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
The quality of the offered services and human resource management
 DUSPIVOVÁ, Marie
Human resources play a decisive part in the development of the firm`s successful activity. The basic function of human resource management is to issue such a structure of human resource that ensures this successful development. The main aim of this thesis was to deal with some aspects of human resource management that influence the quality of the offered services, in specific conditions of a small firm. This work is about quality of services and human resource management in restaurant {\clqq}Zlatý jelen`` in Horažďovice. The analysis of issues was preceded by the opening interview. I interviewed a manager of the restaurant. He was acquainted with the theme of my work and he gave me a permission to be engaged in these issues in his firm. The manager gave me some problems connected with the quality of services and personal work. I used two structured questionnairs for closer investigation of these issues. The first one was adressed to the guests of the restaurant. Through the questionnairs I should have found out the reasons of above mentioned problems. The other questionnairs were given to all employees of this restaurant and I could use all of them to their next elaboration. The results of inquiries were listed to the tables. Then I gave the same questions to the manager and at the same time I led with him the controlled interview. The aim of this conversation was to find out the reasons for contradictions among the manager and his employees. I defined the possible reasons for the origin of the problems. Then I suggested some provisions for the future. I hope my suggestions will help to increase the quality of the offered services and the standard of human resource management in this restaurant.
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