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Individual Care Planning with Users of Personal Assistance and Care Services
SOCHOROVÁ, Kateřina
This diploma thesis deals with the process of individual planning focusing on the care in the organization providing domiciliary services and care services. The theoretical section devoted attention to the development of social services in the Czech Republic. Furthermore, it specifies care services as well as personal assistance services. According to the Act 108/2006 Coll., on social services, providers of social services are obligated to draw up quality standards of social services and to respect them. In the theoretical section, there are briefly described all quality standards of social services. The thesis is focused mainly on quality standard No. 5 (The Individual Planning in Social Services). The public notice No. 505/2006 Coll. defines the criteria, which are obligatory to be respected by providers of social services. The aim of the thesis was to find out, how are the criteria of the quality standard No. 5 ensured by providers of personal assistance and care services. A partial aim of the work was to outline, to which users makes the individual planning the biggest difficulties. H1: Difficulty of meeting quality standard No. 5 declines with the increasing number of activities, required from the user of the social service. I?ve chosen a qualitative research to test the hypothesis and for achievement of the objectives. The relevant qualitative research relied on the questioning method. Questions in the first part of the questionnaire are directed to the main objective of the thesis, questions in the second part to the stopover and to the testing of the hypothesis. For the selected questions, I carried out a statistical analysis of dependence in the cross tabulations and an analysis based on the uncertainty coefficient by using the SPSS program. As part of my research, I approached provider of the care and personal assistance in the South Bohemian Region via e-mail. 167 completed questionnaires returned back. After summarizing of these results, we can conclude that the criteria of the quality standard No. 5 are reflected by the vast majority of providers. The providers have a written methodology for individual planning and they practice it. They plan together with the user, taking into account his personal target and they evaluate the plan collectively. They have a written system for the transmission of information about an individual users? planning and the staff follows it. Individual planning makes the greatest difficulties to the providers with users using only a small scale care. This fact is confirmed by the results of statistical analysis. Based on respondents' answers, the hypothesis that the difficulty of meeting the quality of standard No. 5 decreases with increasing number of required activities by the user of social services, can be consider as valid.
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