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The challenging behaviour of mentally handicaped people and working with these clients by providing social services
JELÍNKOVÁ, Jana
Nowadays, mentally handicapped people are an integral part of our society. Many of them use some social services. And as the rest of the population, even mentally handicapped people sometimes show behaviour which is not appropriate, adequate or somehow disturbs the others ? problem behaviour. When providing social services it is also important so that even these clients have the opportunity to live a satisfactory life and their behaviour does not limit them in using social services. The theoretical part is focused on the information regarding mentally handicapped people who show problem behaviour. It describes individual kinds of problem behaviour, causes of such behaviour and its consequences. It also outlines possible techniques and types of work with clients who are mentally handicapped and show problem behaviour. Furthermore, the work shows specifics of working with such clients when providing social services. The objective of this work was to map and compare types of problem behaviour shown by users of outpatient and in-hospital social services and possibilities working with them. In order to achieve the objective, a quantitative research was selected, specifically a respondents? method, i.e. a questionnaire. The basic target group was workers providing hospitals and outpatient services for mentally handicapped people. The results showed that the existence of problem behaviour among mentally handicapped clients is significant. The most frequent forms are verbal and physical aggression. The workers, when working, use modern work techniques which precede measures limiting a movement. Providing social services is not significantly impacted by clients? behaviour and the workers have the opportunity to develop themselves in the area of problem behaviour in case of mentally handicapped clients. By processing the data, I have identified other areas related to this subject matter that may form a basis for further research. This concerns finding out how much the workers are influenced by the client?s behaviour when working, and whether using modern work methods and making use of prevention mitigate the perception of the clients as problem ones and subsequently the workers? approach to these clients is not influenced.
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