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Negotiating tactics and their application in the IRS.
BAREŠ, Jaroslav
The Integrated Rescue System secures many activities related to protection of lives, health and property of citizens. The system employs workers that, through performing given jobs, enter into relationships with persons in emergency situations; such situations require special procedures among which you can find negotiating. The thesis at hand describes how negotiating strategies are applied in the negotiation process. It delivers an assessment of the current state of negotiating strategies among the employees of the IRS bodies, especially the level of their awareness of using such negotiating strategies in emergency negotiations with aggressive persons and persons demonstrating suicide intents. The thesis examines the frequency at which the IRS employees must face emergency situations that involve emergency negotiations, and it identifies the extent to which these officers are ready to cope with such situations. Subsequently, the thesis compares strategies employed in negotiations pursued from operations centres and those pursued while carrying out the duties under normal circumstances and in emergency situations; with regard to the individual IRS bodies. The thesis discusses the development of these strategies concerning the development of the society and culture. Through quantitative research based on questionnaires and additional interviews with negotiators-specialists, the thesis examines practical knowledge of the topic among the members of the IRS bodies when it comes to application of negotiating strategies. The target research group comprised of the IRS employees proportionally representing the Police of the Czech Republic, Fire Rescue Service, and Emergency Medical Service in the Region of South Bohemia. The outcome of the thesis shows that the members of the IRS bodies, except the police negotiators, do not have any significant experience with negotiating as a particular activity. Professional training improves communication skills, but on the theoretical level only. Most of the interviewed IRS employees showed interest in improving their negotiating strategies and they would welcome a document listing basic mistakes that occur while communicating with an aggressive person or a person demonstrating suicide intent. An overview of elementary mistakes that occur in such type of communication has been elaborated and is recommended for distribution among the IRS bodies.
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