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Standards of Quality - Implementation and Development in Houses for Seniors
GERSDORFOVÁ, Zlatuše
Basic principles and content of quality standards of social services are described in the law 108/2006, about social services, and in related notice 505/2006. There are described the most important principles and obligations to provide social services by providers. Quality standards are a tool to achieve required level of services. They are also used as control mechanism for all of providers. These standards were released in 2002 and they started process of transformation some organizations. For this transformation are important a will of service provider and appropriate ammount of money to manage required changes. The quality standards are uniform tool for all of kinds of social services. It means to revise all of internal regulations of providing organizations. It means also to make emploees do along the new system. In the senior house in Sušice there was worked allong with these standards since the new legislation came into force. As a method were chosen conducted talks with clients and questionnaire for emploees. Althrow most of the clients are in serious health condition, they need care and help by personnel during whole day, conclusions in case of care were positive. All of the clients are satisfied with accomodation. Interesting is also the time of living there, 27% of the clients live there more than 6 years. With sanitary care were satisfied 90% of clients. Satisfaction of the clients with providing care means, that implementation of quality standards increases level of provided care. Questionnaire for emploees proves, that very important matter is to move people´s mind and to remove old stereotypes of work. Not all of emploees are working with aim to provide help to the clients. There is large space for a work with current staff and in the field of option of new workers. Relationships between emploees in working process are not good. I thing, it is a legacy of the past. I would like to say, that it is a matter of each emploee to build relationships in organization. New principles and quality of work, it means to develop education and knowliges of each emploee. Questionaires, which were collected, syllabus of talks with the clients and obtained conclusions will be used to improve the work in the field of social services.
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Implementation of service quality standards in the House for seniors.
SEDLÁKOVÁ, Šárka
The aim of my Bachelor´s work has been to find out the ways which were used for implementing new quality standards into social services, learn more about the opinions of the direct care workers on this implementation, and finally find the conditions for performing the standards in the Retirement Home in Humpolec. At the beginning there were two hypotheses stated: H1) The direct care staff of the Retirement Home suppose that the quality standards of social services will improve the care of their clients. H2) The quality standards of social services will improve the proficiency in direct care services. A method of quantitative research, interviewing, and the technique of guided interview was used for collecting information and validating the hypotheses. The technique is based on the set of questions in a given sequence with variants of answers. Chosen staff members of the Retirement Home in Humpolec were interviewed in July and August 2009. I chose 42 out of 52 total direct care staff. Thirty workers were engaged in the guided interviews, ten workers refused it and two workers were on sick leave at that time. The interviewees were also asked 7 semi-opened questions. My survey has shown that the quality standards of social services can improve the quality of social care services and protect the rights of the clients. Staff should find the way how to use these standards for the benefit of social services clients. It means, for example, that the workers will be professionally trained and will be acquainted with the new standards and their implementation to the care in the social services facilities. The findings of the Bachelor´s work may help implement the standards in the Retirement Home in Humpolec, eliminate imperfection in staff training, improve staff awareness of the quality standards and consequently result into higher proficiency of the direct care staff.
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