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Expectations of women / clients from professional social counseling in their difficult life situation
ERHARTOVÁ, Nikola
The aim of the bachelor thesis called "Expectations of Female Clients of the Professional Social Counselling In Their Difficult Life Situation" is to cover what kind or form of help these clients expect.The thesis is devided into two large parts. The theoretical part comprises of four main chapters. The first chapter ís called "Counselling in Social Services", and specifies professional social counselling and connected topics, such as counselling relationship, professionality and personality of the counsellor, counselling dialogue and working with orders. The second chapter defines the term "Difficult Life Situation". The third chapter lists situations which can be seen as difficult in the life of a woman. Possible support and help within social work is outlined for each target group, too. The last chapter covers work of Counselling Center Eva, Diocesan Charity in České Budějovice. The research part is based on findings from this counselling center, where the respondents of the research are registered as clients. The practical part is based on realised qualitative research. Six respondents were questioned in semistructured interview in the qualitative research. The interviews were recorded, under the consent of the respondents, and transcriptions into written form were carried out subsequently. The written form was processed by open coding. Four categories connected to the research question were identified by the method of analysis. The categories are: Expected form of help, Expectations in relationship to the center, Expectations in relationship to the social workers, and Emotions connected to the process of counselling. Results of the research showed that within the professional social counselling, the respondents are interested in covering the topics of benefits, doles, financies and debt counselling, as well as employment. It was further proved that it is important for the respondents to have assistance of the social workers when making phone calls and dealing with documents. Apart from social counselling, the respondents also expect material help. Very important aid, which is higly appreciated and expected for the future, appears to be the services of Voluntary Center of Diocesan Charity in České Budějovice. The second identified category Expectations in relationship to the center showed that the respondents see the center as a Lighthouse and Sanctuary. For them, the counselling center is a place where they hope to find assurance, stability, confidence and unconditional acceptance. What came out as interesting is that four respondents reflected the change of social workers within the center. This change caused confusion to two of the respondents. The third important identified category, which also brings evidence about expectations of female clients, is Expectations in relationship to the social workers. Different roles and forms of help are expected from the social workers. Among the roles defined belong Professional advisor, Mediator, Investigator, Initiator, Close person, Filter of emotions, Human being, and also social worker as a Strange person, which has not always been percieved as positive, as this is connected to declaration of the client as fit to work and her own responsibility. The last additional category is Emotions connected to the counselling process. All the respondents expressed satisfaction, gratitude and appreciation of the work of the center. This category therefore shows that the respondents are satisfied with the help, the social workers, and the work of the center in all cases, and that the work of the social workers is evaluated positively. The results can serve not only as feedback for the head office and all the workers of the Counselling Center Eva, Diocesan Charity in České Budějovice, but for other organisations with similar scope of activities. The results also bring recommendations which could be used by the social workers in their future counselling relationships.
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