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Handling complaints in an organization providing interpretation of Czech sign language
Lopour, Vojtěch ; Vrzáček, Petr (advisor) ; Procházková, Martina (referee)
The diploma thesis is focused on handling complaints in organizations providing social services. The process of handling complaints is conceived in the work as a process which, if properly set up and coordinated within the organization, can be useful in improving the services provided. The thesis summarizes professional theoretical knowledge in the field of complaint handling, describes the Czech legislative anchoring of work with complaints and offers an overview of possible processes procedures, rules and practices that can be used in practice. The practical part of the work is focused primarily on handling complaints in the field of providing interpretation of Czech sign language. Part of the diploma thesis is qualitative research, in which the process of handling complaints in the selected organization is diagnosed in detail. The results of the research include suggestions for possible procedures and recommendations that can help the organization streamline the complaint handling proces and can also be an inspiration for organizations that are open to a critical approach to their own complaint handling and possible implementation of changes.
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Analysis of the therapy in patients with juvenile idiopathic arthritis
Procházková, Martina ; Malý, Josef (advisor) ; Rozsívalová, Petra (referee)
Abstarct Analysis of the Therapy in Patients with Juvenile Idiopathic Arthritis Author: Martina Procházková Tutor: PharmDr. Josef Malý, Ph.D. Department of Social and Clinical Pharmacy, Faculty of Pharmacy in Hradec Králové, Charles University Introduction and aims: Methotrexate (MTX) is an effective and safe drug used for the treatment of juvenile idiopathic arthritis (JIA) and is well-known like a golden standart in the treatment of this serious illness. The aim of this study was analysis of therapy in patients with JIA focusing on MTX and faktors affecting its intolerance. Methods: The study was undertaken from January 2017 to February 2018 at the Department of Paediatrics and Adolescent Medicine, 1st Faculty of Medicine, Charles University in Prague. Patients younger than 18 years old, who have become ill with JIA for the first time or repeatedly between years 2015-2017 and were treated by MTX were included in this study. The prevalence of MTX intolerance was measured by "Methotrexate Intolerance Severity Score" questionaire every 3 months during regular rheumatological examinations. Simultaneously, medical records were reviewed. Data analysis was performed by means of descriptive statistics, correlation dependence and statistical signifikance of dependence was assessed with statistical two-choice...
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Overload of social service managers (Sources of stress overload of social services managers for people with psychiatric diagnoses)
Kubíčková, Antonie ; Havrdová, Zuzana (advisor) ; Procházková, Martina (referee)
This thesis focuses on managing stress overload in social services of social rehabilition for clients with mental disorders. The goal is to clarify the resources of the overburdened of the social service managers from the view of the managers. This thesis is divided into teoretical and empirical part, in witchteh conducted research and its results are described. Teretical part defines mental disorders and discusses possible characterizations and manifestation of behaviour within people with mentaldiseases. Nongaverment nonprofit organization and their management are disorders. An important part of thesis is chapter dealing with stress overload with focus on social service managers. All chapters of the theoretival part are based on knowledges from literature. The empirical part focuses on the conducted research with discovered sources of overload of social service managers as a focal point. Research design comes from qualitative methods. In-depth interviews were conducted with several social service managers; based on these, the areas of stress in their profession were identified in three main parts, managers in general, specifical for particular social service and overload from concurrend and cumulation of previous domain. Keywords: mental disordes, executive, social services of social...
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Design of change process - application of the competency model to an organization of social services for retired people - inspiration by Australian framework competency model.
Riabtceva, Anastasiia ; Lejsal, Matěj (advisor) ; Procházková, Martina (referee)
The main research of my diploma is the competence of social workers and personal care attendants. In this work I focus on the definition of terms of social work competence and adaptation of the Australian competency model for the conditions of social services in the Czech Republic. I also focus on the design of the change process and its implementation - the application of competence model to the organization of social services for retired people. The design of the competency model is compiled of the non-profit organization ŽIVOT 90 which focuses on helping seniors. It can be used to select staff, set up or improve the adaptation process of new employees, evaluate and develop existing employees in the team, and for possible career changes. Keywords Competence, competence model, Australian competence model, competence of social workers, competence of workers in social services, social services.
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Mýty týkající se nutriční kvality mléka a mléčných výrobků
Procházková, Martina
The aim of this bachelor´s thesis is to provide an overview of basic information clarifying the myths regarding the nutritional quality of milk and dairy products, specifically yogurt and processed cheese. The work evaluates the composition of fresh and shelf-stable milk, and supports the fact that fresh milk is healthier than shelf-stable milk is an incorrect assumption. Thesis is focused on the wrong conjecture that milk is inappropiate for human health, but on the contrary milk together with dairy products are source of valuable and beneficial nutrients for human body. In conclusion, the thesis is pointing out and explaining issues of live and active cultures, probiotics in yoghurts, yoghurt additives and the raw materials and ingredients that are needed in production of processed cheese including food additives (AFCAs).
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Monitoring imidazolů ve vybraných druzích nápojů
Procházková, Martina
The diploma thesis deals with monitoring imidazoles in selected types of beverages. The aim is to detect imidazoles in drinks by High Performance Liquid Chromatography with the use of Mass Spectrometry (HPLC-MS/MS). The coumpounds that were detected are 2-Methylimidazole, 4-Methylimidazole and 2-Acetyl-4(5)-(1,2,3,4-tetrahydroxybutyl)-imidazole. The theoretical part concerns the origin of imidazoles, its occurrence and influence on human health. There is also a brief introduction to technology of production of beverages containing imidazoles. The practical part statistically compares imidazoles concentration amongst separated types of dark beers, cola beverages, coffee beans and instant coffees. The end of the thesis focuses on determining a dependency of imidazoles on roast time in Ethiopia coffee beans.
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The assurance of personal stability in accompanying organizations (in non-profit substitute family care organizations)
Rubešová, Lenka ; Vrzáček, Petr (advisor) ; Procházková, Martina (referee)
Substitute family care is a frequently mentioned topic in the Czech Republic, especially in connection with the high number of children placed in institutional facilities. Foster care, as a one of the forms of substitute family care, was registered within the amendment to the Act on Social and Legal Protection of Children No. 359/1999 Coll. It was in January 2013 and a new concept of support and definition of foster parents' rights and obligations was defined. One of these obligations is to conclude a foster care agreement either with the municipal authority of the municipality with extended powers or with a non-governmental non-profit organization which is entrusted with the exercise of social and legal protection of children and with foster care agreements. This diploma thesis focuses on the personnel activities of non-governmental non-profit organizations that accompany foster families and on the key accompanying workers themselves as well. The theoretical part defines an area of social and legal protection of children, the system of substitute family care, the activities of non-governmental non-profit organizations and personnel processes in the organization. In the qualitative research, I map out an area of human resources management in the accompanying organizations in the form of...
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Predictive distribution modelling of selected bryophyte species in Bohemian Switzerland National Park
Procházková, Martina ; Man, Matěj (advisor) ; Moudrý, Vítězslav (referee)
The aim of this thesis was to create potential distribution models for Dicranum majus (Greater Fork Moss) and Polytrichum alpinum (Alpine Haircap) in Bohemian Switzerland National Park. In the Czech Republic these bryophyte species occur in cold climatic regions typically with higher altitudes. In Bohemian and Saxon Switzerland they can occur in really low altitudes thanks to unique microclimatic conditions of deep inversion ravines. These bryophyte species had low number of occurence records in studied area before the start of my research (4 occurence localities for Dicranum majus, 8 occurence localities for Polytrichum alpinum). Predictive habitat suitability models can be an effective tool for selecting potential new occurence localities, planning field research or management design. During field research I recorded 34 new occurence localities for Dicranum majus and 29 new occurence localities for Polytrichum alpinum in Bohemian Switzerland National Park. I used 8 topographic parameters derived from digital elevation model with 1 m resolution as environmental data. Using these data I created models of potential distribution of the most suitable habitats for both species with algorithms Artificial neural networks (ANN), Generalised linear model (GLM) and Random forest (RF). RF algorithm had the...
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The idea of a female and male teacher in the perspective of students at lower secondary schools
Procházková, Martina ; Smetáčková, Irena (advisor) ; Jarkovská, Lucie (referee)
This thesis is looking into problematics of children's view of teachers from gender perspective. It compares idea of typical male and female teacher, idea of ideal male and female teacher and also characteristics of actual male and female teachers. Main subject of this research is, if and how much is an ideal model of a teacher and children's real life experience influenced by a gender stereotype. Several researches have proven, that pedagogical personality and the way it is received has a major impact on studying effectiveness and attitudes towards school. These particular research uses quantitative methodology. Specifically a questionnaire survey. Several students of elementary school filled three questionnaires. First focused on imagine of typical male and female teacher, seconds focused on imagine of ideal model of a male and female teacher and third focused on description of a real-life teacher. The analysis will present a comparison of typical, ideal and real-life teachers and if gender has an impact on those three categories (typical, ideal and real-life teacher). This research is based and is expanding research of typical teacher published fifteen years ago (Moravcová-Smetáčková, 2003) and will be comparing the outcomes. Key words: gender, gender stereotypes, pedagogical personality,...
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The creation of tools for monitoring and verification in user satisfaction with the services provided for the elderly - a case study
Antoňů, Nikol ; Štegmannová, Ingrid (advisor) ; Procházková, Martina (referee)
This Bachelor's thesis entitled The establishment and verification of tools for the tracking of user satisfaction with services provided in a retirement home is concerned with the quality of social services provided in a retirment home. The aim of the thesis is the establishment and control of a new tool for the monitoring of satisfaction of individuals living in a retirement home. In light of the aim of the thesis it will be necessary to work with the regulation n.15 Increasing the quality of social services. The thesis is divided into two parts: the theoretical and the practical parts. In the theoretical part, the services provided by the retirement home and the means by which they are evaluated are introduced. The scope of the requirements and needs of seniors living in a retirement home are also outlined. The latter part of the theoretical section is concerned with the regulations and standards of social services. Emphasis is placed on the regulation n.15 Increasing the quality of social services. The second part of the thesis is the Practical part, where the research methods of the study are detailed as well as implementation of changes in a chosen aspect of the organisation, namely with regards to the determination of user satisfaction of the service in question. It is concerned with the...
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