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The Evaluation of Work Motivation of Employees in the Hospitality Industry
Krejčíková, Denisa ; Dvořáková, Zuzana (advisor)
The aim of the Master Thesis is to determine level of motivation of employees of selected hotel in the Czech Republic. The hospitality industry is specific by high demands on human work. Due to these demands, motivated staff can be a significant competitive advantage to the hotel. The objective of the Master Thesis was achieved thank to the questionnaire survey exploring opinions and attitudes of the hotel staff, an interview with the general manager, stories of the employees and a draft of an incentive program. The Thesis also includes SWOT analysis of motivation in the hotel. The survey showed dissatisfaction of employees with wages, good relations with colleagues and stimulating effect of only a few of the provided benefits. General manager of the hotel emphasizes regular feedback, recognition and financial rewards if the goals are achieved. The benefit of the Thesis is the proposed incentive program based on the individualized Cafeteria system of the offered benefits.

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