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The role of the nurse in endocrinology
HEDÁNKOVÁ, Kamila
Endocrinological ambulance is a specialized professional workplace, which pursues diagnosis and treatment of endocrine glands diseases. Endocrinological ambulance is used by children, men and women of any age. The goal of this bachelor thesis was to map the nurse's work load at the endocrinological ambulance. A research question, which asks: "What particularities exist in the work load of an endocrinological ambulance?" was determined in connection with this goal. The empirical part was compiled through the method of a qualitative research survey, in which the data were collected using the technique of semi-structured interviews. The interviews with six nurses working at endocrinological ambulances took place based on eighteen questions prepared in advance. Because of some respondents' disapproval concerning dictation machine recording, manual transcription was used during the implementation of interviews with three of the nurses. Another three respondents carried out the interview over email due to the impossibility of meeting caused by a great distance. The research survey's condition was an assurance of preserving respondents' anonymity. We found out that the work load of nurses working in this kind of ambulance consists not only of the proper running of the ambulance, nursing activities and administrative activities, but also of covering certain roles and partaking on education. The education of nurses at endocrinological ambulances is mediated through professional seminars, publications or nurses search additional information on the Internet. Most often, stress arises in response to an increased number of patients, phone calls or the physicians' bad temper. The most usual manifestations of stress are weariness and nervousness. Two conclusions ensue, a negative and a positive one. Within the positive finding we can state that nurses of endocrinological ambulances provide sufficient nursing activity, they manage to assume multiple roles and are adequately educated. The negative conclusion concerns an unsatisfactory transmission of information to patients during the time pressure. Next there is the cause of stress, which can lead to a situation when the quality and professional nursing care is not secured.

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1 Hedánková, Karolína