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National Repository of Grey Literature

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Simulation model of helpdesk Wasserbauer, Pavel ; Kuncová, Martina (advisor) ; Borek, Ivan (referee) Práce se zabývá vytvořením simulačního modelu helpdesku v retailové společnosti. Obsahuje jak teoretický úvod z oblasti podpory IT, ale i nonIT tak také vlastní model s možnostmi optimalizace. Detailed record

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