National Repository of Grey Literature 1 records found  Search took 0.00 seconds. 
Kvalita služeb a spokojenost návštěvníků v turistické destinaci Pec pod Sněžkou
Zemanová, Natalie
Zemanová, N. Service quality and visitor satisfaction in the tourist destination Pec pod Sněžkou. Bachelor thesis. Brno: Mendel University in Brno, 2023. This Bachelor thesis deals with quality of service and satisfaction of visitors in the tourist destination Pec pod Sněžkou. Basic concepts from the issue of ser-vice quality and satisfaction of visitors are defined and the current state of the destination as well. The work includes a semi-structured interview with a repre-sentative of the municipality of Pec pod Sněžkou and a questionnaire survey on the service quality and overall satisfaction of visitors. Its evaluation was carried out using statistical methods and recommendations are then made on how to in-crease the quality of services and thus the overall cooperation of visitors.

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