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Analysis of custumer satisfaction in the leisure center
Jeřábek, Jiří ; Šíma, Jan (advisor) ; Janák, Vladimír (referee)
Title: Analysis of customer satisfaction in the leisure center. Objectives: This thesis is focused on leisure center Offpark. The main goal of this thesis is to find out satisfaction or dissatisfaction with the service in the leisure center. Offpark offer for its customer leisure activities - services which the thesis analyze and improve their individual aspects. The thesis compares the expected and the real value of individual aspects. This comparison will help deduce possible changes to improve the quality of services by major deficiency. The supporting aim is analyzing the thoughts and opinions of staff and a comparison with the ideas and opinions of real visitors. This comparison should discover distinction in opinions and views of visitors and instructors. The resulting differences in these two groups showed differences in understanding of the situation made by the visitors and the instructors, which was in some cases fundamental distinction. Method: A survey of service quality was investigated by using Servqual questionnaire, which was distributed by e-mail address database of visitors leisure center Offpark. The research was carried out at the end of season 2012, when the research was presented to visitors as a tool to improve the quality of service to the next year. The basic idea of this...
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The accessibility of cash machines in the city České Budějovice which is judged by the geographic information system tools
JEŘÁBEK, Jiří
This diploma thesis deals with the topic of the cash machines accessibility in the area of České Budějovice. The accessibility is created by using GIS tools and is made by different methods in the different concentration of the cash machines in the specific urban areas of the city. The thesis is divided into three main chapters. The chapters in the beginning concern with the introduction, literature summary and theoretic part of the thesis. The final results were based on the theoretic part. In the methodology there are highlighted data collection, the work with GPS and mainly making space accessibility by using GIS tools. There are also described using methods which the final maps are made by. In the last and the most important chapter are the final results description, obtained data, maps creating and the summary of the space accessibility. Then there is in this part the recapitulation of the concentration, description and follows a summary of the bank machines location according to the urban areas in České Budějovice.
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Financial analysis of company Telefónica O2 Czech Republic, a.s
Jeřábek, Jiří ; Staňková, Anna (advisor) ; Slabý, Jindřich (referee)
This diploma thesis deals with financial analysis of company Telefónica O2 Czech Republic, a.s. The goal of this thesis is evaluation of financial health of company Telefónica O2 Czech Republic, a.s. and say if the company is financial healthy and if there is no threat of future problems. This goal is reached by analysis of accounting statements, calculation of financial ratios, bankruptcy models and analysis of indicators of capital market.
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Local fees in chosen local authorities of the Czech Republic
Jeřábek, Jiří ; Sedmihradská, Lucie (advisor) ; Sedmihradská, Lucie (referee)
Annotation This bachelor thesis focuses on local fees in general as levied in 2007 by thirty chosen local authorities in the Czech Republic and also on the dog fee charged by five local authorities in the years 2003-2007. The first part of this paper briefly describes local authorities' revenues; the second part explains the legal framework of local fees; the third part provides an analysis of both local fees and the dog fee. The purpose of this work is to examine the relation between local fees and the local population by correlation and regression analysis and describe the trend of the dog fee between 2003 and 2007. The results are as follows: the income from local fees provides a relatively small fraction of the total local authorities revenues; the growth of the local population leads to the increase in the income raised from local fees; the fluctuation in the level of the dog fee has been mainly due to changes in the law.
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