National Repository of Grey Literature 34 records found  beginprevious31 - 34  jump to record: Search took 0.00 seconds. 
Are the principles of ITIL service desk applicable to the environment of SME?
Semianenka, Yauheni ; Bruckner, Tomáš (advisor) ; Chlapek, Dušan (referee)
The goal of my master's theses was to analyze the requirements of the ITIL framework for a service desk implementation, identify specifics of SME companies and to try to scale down the ITIL implementation of a service desk to the size applicable to SME. In my practical part I'd like devise a functional model of the ITIL compliant service desk featuring Incident, Request, Change, and Problem Management processes based on the Atlassian Jira sotware. After completing the theasis I will answer a question - if it is possible to use ITIL in the SME segment.
Implementing Application Lifecycle Management system for non-software projects usage in Audatex Systems s.r.o.
Hlobil, Lukáš ; Bruckner, Tomáš (advisor) ; Revák, Milan (referee)
This thesis describes implementation process of issue tracking systém in company Audatex Systems s.r.o. An analysis of company's processes has been performed and ideal state after implementation is proposed. The implemented system is going to be used not only for software defect tracking, but also for company's other needs like project management and internal communication. Output of company's analysis is a list of requirements for said system and a tender is performed -- along with setting up of test environments. Process of implementation and configuration is described along with experience from implementation proces. Each of shotlisted applications is configured for company's specific needs and is evaluated with an evaluation systém, that has been created for this specific tender. Situation after implementation is descibed in conclusion of this thesis. Main benefit of this thesis lies in comparision of applications and presenting their configurations for company's needs. Two free solutions are compared along with a comercial one. In conclusion this thesis answers a question, whether a comercial solution is really needed for this specific case.
Testing process improvement and implementation of improvements
Chaloupecký, Martin ; Pavlíčková, Jarmila (advisor) ; Hrubý, Jan (referee)
This thesis deals with the testing process improvement and the implementation of specific improvement. Its objective is to describe the methodology TPI NEXT, define possible approaches to synchronization tools HP Quality Center and JIRA and implementation of the application for synchronization defects from HP Quality Center to JIRA. The first part of the thesis defines the basic terminology of testing and testing principles. Second part contains description of the methodology TPI NEXT, focusing on its key areas. The next part of the thesis describes synchronization of HP Quality Center and JIRA in the context of testing process improvement. The main part of the thesis focuses on approaches to synchronization tools HP Quality Center and JIRA and specific implementation of synchronization bridge. This bridge allows unilateral synchronization of defects from HP Quality Center to JIRA and is written in Java.
Implementation ALM – JIRA a Testlink in LMC, s.r.o.
Sellnerová, Eva ; Bruckner, Tomáš (advisor) ; Langmaier, Radek (referee)
The goal of this thesis is to describe the Application lifecycle management (ALM), with a focus on two aspects of this system. The aspects are: the application for the administration of requirements JIRA and the application for the administration of the testing system Testlink. The basis for this endeavor was my practical experience with the implementation of the process ALM in the company LMC. Application lifecycle management is an essential part of companies focused on management processes for software development and it can thus improve their features, from the defining stage to the installation in the production sphere. In my thesis I focus on the application JIRA, as a replacement tool for the administration of requirements and the application Testlink, which is software for the administration and test management. The result aims to conclude whether these applications fulfilled the initial representations of the company and the requirements in the ALM framework. An evaluation of the positive and negative aspects during implementation is being carried, with a look at the effective implementation into practice. I shall try to define the general areas where eventual failures can be detected during the implementation process and that should be carried in mind during the process.

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