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Complaint analyse in Black and Decker
 Zrůstová, Pavla ; Hůlová, Marie (advisor) ; Chvojková, Helena (referee)
This thesis is divided into two parts. First part includes simple analyse of recieved complaints in 2005 - 2008. Target of this tehsis is finding of the most problematic places in system of quality management by the way of complaints. In second part are solved individual complaints taken in 2008. Effect of this thesis is formulation of proposals and actions for improvement of whole quality management system in Black and Decker.
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