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Differences in comunication with father with different degree dependences on care other persons in Home for seniors in Milevsko
JAROŠOVÁ, Jana
An importance of the communication with seniors is often neglected. I chose this topic for my bachelor thesis to draw an attention to its importance. The communication is one of the most important life necessities. By communicating we become a part of a society. An interpersonal communication is present at each meeting of two or more people. It is impossible to get by it and especially helping professions should have it in mind. It is inconceivable that the care could take place without any communication. Taking care of a user, the nursing staff cannot do with common communication ways they use every day. That is why it is necessary for them to learn how to communicate professionally. By talking with a senior, we can inform him/her about just ongoing activities, but we can also obtain information, encourage and motivate him/her etc. The quality of the provided care does not manifest itself only by using the latest technologies and materials, but also by the ability, how the staff can communicate with users. The ability of the nursing staff to make a contact, to hold a conversation in a qualified way and to gain a confidence is almost a rarity in present hectic times. The communication is an important part of the life for all of us, it accompanies us already from the birth and especially the seniors need to have a possibility to speak with somebody, to tell him about his/her feelings. The bachelor thesis has been focused on the issues of the communication with seniors. The aim of the thesis was to find out whether there are differences in the communication with seniors with various degrees of dependences on another person´s care. The theoretical part defines concepts as a communication and its types ? verbal, nonverbal and paralinguistic, an old age and a senior, seniors´ home and specifics of the communication with the senior. The practical part deals with a research survey. The research sample consisted of the staff and seniors from the Seniors´ Home Milevsko. The data collection technique was an observation and interviews. Everything was carried out with an approval of the organization management. Interviews were conducted independently and with different employees. The observation was carried out secretly at chosen seniors. In the practical part there are recorded important information from the interviews with the staff and the findings from the observation. The most significant answers to the questions are indicated in an authentic wording and highlighted in italics. Results of the research in the bachelor thesis inform about differences in the communication with the seniors. It was found out that it comes to an infantilization of seniors; the used method of the communication is similar to conversations with small children. The staff talks about the senior as about the third person during a care of a badly speaking user, they do not pay a necessary attention to harmonizing of their verbal and nonverbal expressions. It often leads to a stigmatization of the users ? they classify seniors into certain groups. The bachelor thesis can be used for improving the communication between the staff and users of the seniors´ home.
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