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The Analysis of Quality of Life in Adult Women at the Age 18-35 Years, Who Work at Call Center, with Focus on Psychosocial Aspects of Health.
PÍCHOVÁ, Denisa
This bachleor thesis is focused on analysis of quality of life of women, who work at call centres at the age of 18-35 years. The specifics of that job are shift work and high work performance, psychical demands and frequent stress situations. The analysis of quality of life is focused on psychical and social elements of health and circadian rythms. In theoretical part of the thesis I describe basic terms resulting from the name of the thesis, especially their definitions and their meaning. Subsequently, in practical part of the thesis, I evaluate a questionnaire of quality of life, which contains questions concerning the subjects mentioned in theoretical part and I find out what is quality of life of a group of 200 women. I especially concentrate on questions about burn out syndrom, general feeling of satisfaction and personal well-being and if shift work, without night shifts, has negative impact on circadian rythms. For finding out I used standardised questionnaire WHOQOL-BREF (short version) and questionnaire of circadian rythms. The goal of my thesis is finding out influence of this specific job and negative impacts of work demands on the total quality of life. In the final part I sumarize the results of research, when tha analysis shows the work at call centers doesn´t significantly negative impack on quality of life or circadian rythms.
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