National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
The Proposal of Customer Satisfaction Improvement of Sportclub Restaurant
Hojačová, Blanka ; Rivola, Petr (referee) ; Šimberová, Iveta (advisor)
The dissertation deals with the realization and subsequent evaluation of the analysis of the satisfaction of customers of the restaurant Sportclub on the basis of a questionnaire. It contains the analysis of the outcomes, leading to the detection of strong and weak points of the restaurant Sportclub from the point of view of the customer. One part also deals with suggestions and recommendations that will help to increase the customers´satisfaction and so they will contribute to a better competitor´s fight and to the stabilization of the position of the restaurant in the market.

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