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National Repository of Grey Literature

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	Kvalita jako významný faktor managementu destinací Zejdová, Kateřina Detailed record
	Hodnocení kvality ubytovacích služeb Zejdová, Kateřina The aim of diploma thesis is evaluation of quality of accommodation services, comparison evaluating methods and suggesting optimum evaluating model. The quality of accommodation services is assessed by hotel guests. They evaluated expectations and satisfaction with provided services. For evaluation of quality are used three methods: SERVQUAL, SERVPERF and IPA. For SERVQUAL and SERVPERF are used data from questionnaire survey. For IPA are used the both primary and secondary research. Detailed record
	Kvalita jako významný faktor managementu destinací Zejdová, Kateřina Detailed record

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1	ZEJDOVÁ, Klára

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