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The impact of
Závodný, Michal ; Prof. Ing. Jiří Voříšek, CSc. (advisor)
Nowadays the new delivery model „software as a service“ is becoming an important IT application delivery model. Graduation theses has the objective to give an overview of available information about this new service, reasons for its origination and at the same time it reflects the effect of IT application delivery model on business processes and relation supplier – customer. Forceful changes in human society within recent thirty years have changed and influenced entrepreneurial environment and have caused changes in IS/ICT environment. Precipitance of changes makes it more complicated to define software as a service quite exactly. That is why the theses describes basic properties of the model and gives the definition of its characteristics. Important objective is the comparison of traditional and new delivery model, too. Practical part of graduation theses carries out research of CRM system offer, supplied by traditional suppliers in model „software as a service“ and compares it with offer of companies supplying exclusively in software as a service model, concretely Salesforce.com. This part of research was carried out with help of interviews with Microsoft, Oracle, SAP and Salesforce employees. Next part of research gives a view and understanding of software as a service model by important IT service suppliers in Czech Republic – companies Ness and Hewlett Packard. The only one Czech supplier of software as a service model in research is the company Elanor Global, s.r.o. In customer part of research the TietoEnator reasons for switching to this model are described. A summary of reasons for model adoption based on world research works is given, too.
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