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Nurse {--} patient relation in emergency room sector
VČELIČKOVÁ, Martina
"Nurse {--} patient relation in emergency room sector{\crq}q was the topic of my thesis. The bachelor thesis was divided in two parts. The theoretical part dealt with questions of those factors which influence the nurse - patient interrelation. The thesis tried to describe the most important factors which effect the establishing of the patient {--} nurse interrelation; it tried to describe nurses{\crq} points of view as well as patients{\crq} points of view because their views can be fundamentally different and in a way they can zoom in some out-patients{\crq} aspects. The length of waiting time for treatments, overall impressions related to their visits in emergency rooms, patients{\crq} characters and the level of emergency room nurses{\crq} stress play significant roles. Two targets were set in the practical part of my thesis. The first target was to map factors which take share in forming a positive client {--} nurse relation in emergency room care. The second target of my thesis was to map factors which take share in forming a positive nurse {--} client relation in emergency room care. Furthermore, five hypotheses were set. The first hypothesis was: ``Waiting time before treatment influences nurse - client relation.{\crq}q The second hypothesis was: ``Women are more willing to cooperate than men.{\crq}q The third hypothesis was: ``The shorter the client{\crq}s waiting time for treatment, the more willing s/he is to cooperate.{\crq}q The fourth hypothesis was: ``Emergency room nurse{\crq}s high stress influences her relation to clients.{\crq}q The fifth hypothesis was: ``A large number of clients waiting for treatment are a strong stress factor for nurses. The qualitative method with the anonymous questionnaire technique was used for the real status discovery. Two kinds of questionnaires were used. The patients{\crq} questionnaire contained 24 questions. The questions were closed ones and half-open ones - for amending of brief answers. The introductory questions were identifying ones. The other questions were focused on positives and negatives which are closely connected with visits in emergency rooms. Nurses{\crq} questionnaire contained 29 questions, which were closed ones and half-open ones - for amending of brief answers and one question was open one - for expressing of their own opinion. The introductory questions in the questionnaires were identifying ones. The other questions were focused on positives and negatives which are connected with providing care to patients who come into emergency rooms for treatments. Treated patients, emergency room nurses and ordination nurses in Písek, Strakonice and Brno were my research population. 200 questionnaires were distributed; 100 questionnaires were distributed to emergency room nurses and 100 questionnaires were distributed to patients who were treated in emergency rooms. Findings were illustrated in diagrams, which reflect the answers of nurses and patients. The discussion was confronted with technical bibliography. In the conclusion there are stated the summarised results of the thesis, corroborated or refuted hypotheses as well as possible suggestions how to influence positively the forming of interrelations between nurses and patients in emergency rooms.
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