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Application of new technologies in service sector
 TACHECÍ, Tomáš
This bachelor thesis provides a basic summary of services automation regarding the initiative Industry 4.0 and apprises the reader with an insight on currently available automation and digitalization technologies. The technologies are analyzed and brought into connection with the tertiary sector of the economy. The research was done on selected retail chains with consumer goods (Terno, Globus). This thesis aims to analyze the customer structure, outline the various types of cash zone check out and interview customers about their chosen behaviour in the cash zone in selected retail chains. This thesis informs the reader about the organization's ongoing processes based on interviews made with the managers of both previously mentioned retail chains. The proposal of suitable measures is presented according to the data obtained in the research. Selected organizations can further develop and implement these measures within their establishment.
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